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Software Maintenance and Support

We offer professional maintenance and support services to help you effectively tackle any issues and regularly upgrade your product to ensure it brings value to users. Software maintenance and support are just as essential as development. Engineers are becoming more inventive, and constantly upgrade technologies. In addition, it's crucial to keep up with the ever-evolving user needs.

Maintenance Process We Follow

COLLECTION OF REQUIREMENTS

COLLECTION OF REQUIREMENTS

Whatever stage your project is in, we’ll do our best to fully meet your needs and make the most of technology to help you achieve your business goals. Our expertise allows us to provide high-grade support and maintenance services for systems already in production or developed by other vendors. Since the scope of software support services primarily depends on customer needs, we start with identifying what kind of support you require: back-end/front-end, system/hardware, or all-in-one. Then we'll determine the number of hours and response time, as well as whether we'll work during non-office hours.

DOCUMENTATION

DOCUMENTATION

Before starting to perform software support services, we create a Protocol of Actions document that will describe technical aspects of the project, all the accesses, potential issues that can happen, and fast fixes of potential issues in detail.

ISSUES IDENTIFICATION AND TIMELY RESPONSE

ISSUES IDENTIFICATION AND TIMELY RESPONSE

As soon as we identify any issues or receive a request, our team starts working on them. That is when the Protocol of Action comes in handy, allowing developers to quickly find the necessary information and immediately start working on system improvement. Besides fixing critical issues, we’ll also install additional instruments for notifications to inform you about potential issues in advance. In addition, our team will support existing users on the SM Admin panel.

Maintenance Services Explained

CORRECTIVE MAINTENANCE

The most urgent type of IT maintenance service, corrective maintenance means correcting user-reported errors in source code.

PREVENTIVE MAINTENANCE

Preventive maintenance focuses on mitigating any adverse effects that can occur as a result of operating system updates.

PERFECTIVE MAINTENANCE

Perfective maintenance suggests leveraging user feedback to implement new features for improving software functionality and performance.

ADAPTIVE MAINTENANCE

Systems call for adaptive maintenance when a need to modify part of code due to external changes arises, such as operating system updates, software dependencies, or business policies.

WHY US

Why Choose Indeema Software for Software Maintenance Services

01.

PEACE OF MIND

By entrusting our team with post-production support, you can concentrate on the core of your business rather than trying to get your software to work.

02.

SCALABILITY

New operating system versions are released on a regular basis, making it critical to keep your software product up-to-date.

03.

MARKET COMPETITIVENESS

In this intensely competitive world, keeping up with users who always look for new features is imperative.

04.

ABSOLUTE TRANSPARENCY

Indeema is a trusted software development company, and we do our best to live up to our flawless reputation. We provide our clients with regular reports detailing bug fixing, new functionality releases, and modifications.

LEVERAGE PRODUCTION SUPPORT SERVICE BY INDEEMA TO ENSURE YOUR PRODUCT IS FLAWLESSLY UP AND RUNNING

Let’s get in touch and see how we can assist you.

FAQ

While these terms are similar, the difference between them can be illustrated by urgency. While software support refers to fixing bugs with reactive development, maintenance means adding new features and dealing with low-priority bugs that don’t interfere with software design and user experience.

IT production support and maintenance services include optimization, spotting and identifying errors, removing discarded, unused, or obsolete features and improving existing ones.

Maintenance costs largely depend on the maintenance plan, product complexity, and some other factors. According to rough estimates, maintenance costs can reach 40-80% of the development cost.

Every business, regardless of size and industry, needs maintenance and support services to boost productivity, reduce downtime, and enhance cybersecurity.

There are four types of software maintenance: corrective maintenance, adaptive maintenance, perfective maintenance, and preventive maintenance.

Contact us

In order to establish a mutually beneficial cooperation based on your successful future project just drop us a line with a brief introduction of your idea. We’ll get back to you immediately.

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